Shipping policy

At Bobatea.ca, we strive to deliver your orders as quickly and efficiently as possible. Please review our shipping policy to understand how we handle shipping and delivery for your purchases.

Processing Time
Orders are typically processed within 1-3 business days (excluding weekends and holidays) after your order is placed.
You will receive a confirmation email once your order has been shipped, including tracking information.

Shipping Methods and Delivery Times
We offer many shipping options. Delivery times may vary based on your location and the shipping method chosen at checkout.

Shipping Costs
Shipping costs are calculated at checkout based on the weight and dimensions of your order and your shipping destination.

Order Tracking
Once your order is shipped, you will receive a tracking number via email to monitor the progress of your delivery.

Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please contact our customer service team within 7 days of the expected delivery date. We will work with the carrier to resolve the issue as quickly as possible.
Returns and Exchanges
For information about returns, please refer to our Return and Refund Policy.
Contact Us
If you have any questions about our shipping policy or need assistance with your order, please contact us at info@bobatea.ca